Customer Success Specialist with French language

Concentrix

  • София
  • Permanent
  • Full-time
  • Преди 10 дни
Job Title: Customer Success Specialist with French languageJob Description The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world's best brands. With end-to-end capabilities across Strategy + Talent + Technology, we're helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.Join us!Duties and Responsibilities:Manage high volume of customer contacts and communications through phone and email each dayUse contact search and productivity tools to verify contact information is accurate.Conduct health checks at agreed upon recurring intervals to gauge product satisfaction.Clearly document and track qualitative feedback and quantifiable measurements through.Successfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”Ensure high level of professionalism during all interactions with customers and prospectsCollaborate with cross functional teams and management to drive a superior customer experience.Working hours are M/F - 9:00-18:00 (work from home)Qualifications:Fluency in both English and French- both written and spokenDemonstrated ability to effectively communicate with customers in a fast-paced environment.Prior experience with high volume calling.Demonstrated aptitude to learn new technology is required.Excellent knowledge of Microsoft Office programsExperience working with CRM (Salesforce or Microsoft Dynamics) would be considered an advantageDemonstrated ability to follow instructions, follow call scripts, and adhere to defined processes.Excellent communication skills (verbal, written)Demonstrated ability to multi-task, prioritize, and manage time effectively.What we offer:Friendly multicultural and multilingual environmentMentoring, training, and career development programsHappiness programs and internal social eventsAdditional health care packageBenefits and discounts - food vouchers, Multisport card, etc.Birthday Time OffVolunteer Time OffPlease send us your CV in English.Only short-listed applicants will be contacted.
All applications will be treated as strictly confidential.Help us G.R.O.W. Join us!#LI-DNILocation: BGR Sofia - Advance Business CenterLanguage Requirements: French (Required)Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Concentrix