Compute GraduateThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:We are looking for a Compute GraduateIn this role you will be responsible for managing customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, proprietary HPE software solutions for provisioning, monitoring & managing hardware, operating systems, subsystems and products operating on these systems. The Technical engineer is the first level of technical support to the customers. On receipt of a service request the Technical engineer researches for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes. Qualification of hardware cases involves log analysis, diagnosis and/or recommendation of parts for the field engineer, and /or direct shipment to the customer. In all cases where a problem gets too complex the Technical engineer is responsible for timely elevation and/or escalation.How you'll make your mark:
Timely responds to customers via phone/mail/web. Logs case, provides information & troubleshoots to solve customer problem according to company KPIs for the business
Works with customers to identify the problem statement
Once problem statement is clear, determines necessary actions which might include gathering and analysing logs, using remote tools in order to troubleshoot, diagnose and solve the problem
Keeps customers informed, sets, and follows commitments, keeps precise case documentation and case ownership
Timely elevates and/or escalates to next level when the case is complex
Participates in projects for process or quality improvements
Keeps documentation as per requirements
Compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions and/or orders (written or oral), legally assigned by the direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager
About you:
Graduated in the last year from a Bachelor/Master program
Professional experience: at least 1 year experience as Customer Support, Technical Engineer, or in a similar environment
Very good command of English
Excellent language skills in Spanish
General IT knowledge that allows proper execution of the job responsibilities
Knowledge of server / storage / networking / operational systems will be considered an advantage
Customers (Internal/External) Service Request Handling
Advanced business process knowledge
Advanced knowledge of the main work tools
MS Office tools
#graduate #bulgaria #gradsAdditional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Contacts, Customer Experience Strategy, Customer Service, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, External Customers, Follow-Through, Growth Mindset {+ 8 more}What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.Let's Stay Connected:Follow on Instagram to see the latest on people, culture and tech at HPE.#bulgaria#grads, #operationsJob: ServicesJob Level: EntryHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
