German Customer Support in Sofia
- София
- Permanent
- Full-time
- Handle customer inquiries and provide support via phone, email, and live chat in German.
- Assist with product-related questions, troubleshooting, and general inquiries.
- Deliver high-quality customer service and ensure timely issue resolution.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain accurate records of customer interactions and ensure data accuracy.
- Native German speaker with excellent written and spoken skills.
- English proficiency at B2 level.
- Strong communication and problem-solving skills.
- Ability to work flexible hours, including evenings, weekends, and holidays as part of a rotating schedule.
- Prior experience in customer support is an advantage but not mandatory.
- Proficient with basic computer tools and systems.
- Competitive salary with additional payment for hours worked after 10 PM.
- Taxi vouchers for late shifts to ensure safe transportation home.
- A signing bonus of 1000 BGN.
- Ongoing training and development to help you succeed in the role.
- Opportunities for career advancement within the company.
- A modern and supportive working environment in Sofia.
- Working Hours: Monday to Sunday, rotational shifts between 10:00 AM - 2:00 AM