KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of the KPMG network member firms and their clients. We employ over 500 people in Sofia and deliver the full spectrum of IT services to our clients, including SAP solutions, Software Engineering, Application & Platform Operations, Cloud and Infrastructure.The role:The ServiceNow Business Process Consultant is a key member of the ServiceNow capability team. To be successful on this role, you will need to demonstrate deep understanding of the business / functional requirements and a extensive knowledge of ServiceNow platform & modules to effectively collaborate with all project stakeholders and delivery teams (e.g. solution architects and developers). The role will support both pre-sales and delivery, helping KPMG to design and implement solutions based on the ServiceNow platform.As a ServiceNow Business Process Consultant, you will:
Take part in project workshops with client stakeholders as part of business and technical requirements gathering
Work closely with the ServiceNow Architect and Developer to produce solution design and architecture documents
Produce/Lead the transformation of business and technical requirements into user stories
Continuously improve in depth knowledge on business process implementations, governance and risk management and processes related to human resources management
Conduct application and implemented business processes demonstrations to stakeholders
Support preparation of training materials and provide user trainings if required
Work in close collaboration with ServiceNow Delivery Lead to ensure that client service delivery is consistently meeting quality standards within the established turnaround time and allotted budget for the project.
Provide technical input into the sales cycle including solutioning, estimating, creating and presenting client proposals. This will include opportunities in ITSM, GBS,GRC, HR, and Managed Services.
Help to develop KPMG's service offerings underpinned by the ServiceNow platform, working with cross functional teams globally.
What you bring in:
Minimum of 5 years of hands-on experience within Governance, Risk, Compliance with an emphasis on control assessments, risk assessments and/or issue remediation
Professional working level of the German language.
Proven experience in customer consultancy, professional services, project management, or business analysis
Proven ability to guide or train others control frameworks and/or control assessments processes using COBIT, NIST, CISA (or other relevant ISACA), ISO 27001 or ISO 9001
Proven ability to review technical components to address control effectiveness and/or risk assessment from a compliance/audit perspective.
Technical background in network, infrastructure, and/or application development disciplines is an advantage
Excellent written and verbal communication
Ability to describe technical solutions in business terms
Experience in facilitating change management or digital transformation initiatives is a plus
Hands on experience with GRC tools preferred
A strong desire to learn and master new technologies, and a commitment to ongoing professional development
University degree in Economics, Business, Computer Science or Engineering or other relevant educational background.
What we offer:
The chance to work in a top talented team being part of a truly international organization
The opportunity to develop strong expertise in a fast pace industry segment in the area of cyber security compliance
Enhanced knowledge in cutting edge technologies
Working on challenging projects with clients in various industries across the globe
Ongoing trainings, certifications and continuous learning and development opportunities setting a clear career path
Attractive remuneration
Additional health insurance
Life insurance
50+ benefits and services to choose from
Hybrid working policy
If you are interested in further exploring this career opportunity, please send us your CV.Only shortlisted candidates will be contacted.
