Описание на позициятаProvide advanced support services for internal and external entities according to contractual SLA obligations - Be a domain expert for technical support in the companyMulti-channel communication with customers (chat, e-mails, ticketing system, phone calls)Prioritize, monitor, and track the progress of all incidents reportedManage critical issues during on and off-hoursOwn, solve, and resolve customer technical issues, using collaboration, solving, and transparency within and across teamsWork with various Departments such as: R&D, IT, DevOps and other customer support groups to address product issues in complex environmentsMaintain and create knowledgebase articlesWhat we're looking forExcellent verbal and written communication skills in English - MustDemonstrated capability in addressing and resolving technical issues in an inventive, customer-focused approach, applying tools like logging/monitoring/diagnosis systems - RequiredStrong understanding of web and web-related technologies and Client/Server applications - An advantagePrevious experience in SQL - An advantage2+ years of proven experience in a customer-focused position involving technical knowledge - An advantageExperience with Web debugging tools - An advantageService Oriented and good communication and interpersonal skillsFast & self-learner, hardworking, great teammate, organized and responsible, dynamic, motivated and independent24/7 availability in case of critical issues (during on-call duty)Travel ExpectationsNoneAdditional InformationDepending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
