Site Reliability Engineer (SRE)Application Deadline: 5 September 2025Department: EngineeringEmployment Type: Full TimeLocation: Sofia/PlovdivReporting To: Head of Site Reliability EngineeringCompensation: лв.90,000 - лв.102,000 / yearDescriptionThis role offers a hybrid work offering to be present in our Sofia OR Plovdiv office twice per week.Reward Gateway|Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.Our shared mission of 'Making the World a Better Place to Work' and 'Enriching connections, For good', guides our every action and charts a sustainable path to a better future.Due to expansion, an opportunity has become available for a Site Reliability Engineer to join our team to help us transform our existing operational workloads to an SRE approach.Some of Your Responsibilities & Core Duties will be:
Day-to-day operations of our complex AWS architecture
Integrating tightly with our DevOps team members
Following SRE practices and maintaining high standards of compliance
Implementing a new standard of observability utilising SLI/SLO/Error Budgets
Continually evolving our observability platforms for greater coverage
Using a code-first approach to build and changes to reduce TOIL
Advocating a strong focus on availability, reliability and uptime
Liaising with the Engineering teams for the constant evolution of metrics
Working towards planned roadmap goals
Actively taking part in the daily stand-ups and keeping sprints on track
Keeping up-to-date documentation in the JIRA & Confluence tools
Taking part in SRE Incident Management processes
Acting as a key Incident Commander within the Incident Management process
Ensuring a focus on cost efficiency for the platforms & services
Working with team members to foster collaboration and ongoing communication with stakeholders
The Experience and Key Skills you will have:
At least 5 years of experience in DevOps or SRE, with a keen interest in growing as a Site Reliability Engineer
Experience with AWS or other cloud providers
Enterprise infrastructure experience in HA environments
Automation skills through Terraform, Python, Bash or similar
Wide-reaching SRE skills and a deep understanding of SRE practices
A strong understanding of SQL, PHP, Kubernetes, CI/CD
Observability product experience (eg, New Relic, Datadog)
Managing infrastructures using SLI/SLO & Error Budgets
Ability to work both independently and as part of a team
Ability to work under pressure and be highly reliable
Adaptability and flexibility to change in a fast-moving environment
An ability to learn new tools and processes quickly and impart that knowledge
Salary budget:
Monthly net salary ranges from BGN 6,250 to BGN 7,150 depending on depth of experience. This excludes standard company benefits.
Currently, no bonuses or share options are offered
The Interview Process:
Screening video interview with the Senior Talent Partner
Interview with the Head of Development & Director of Infrastructure
Final interview with the Director of Infrastructure & Head of SRE
Be comfortable. Be you.At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.We hire BETTER.From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you'll get in return for joining our Mission at r .
