Norwegian Customer Support Agent in Sofia
- София
- Permanent
- Full-time
- Unusually customer focused
- Ability to communicate fluently in Norwegian in both oral and written communication styles and understand the market-specific dialects or accents
- Deep and a solid understanding of the consumer culture in the Norwegian market
- All training will be conducted in English, so an advanced language level is also required.
- Computer knowledge and ability to navigate around a computer system
- Committed to resolving customer inquiries by company values and brand image with the solution-driven mindset
- Good telephone way and strong understanding of social media channels, and familiarity with best practices for social communication
- Demonstrates empathy
- Active listening skills
- Communicates clearly
- Provides concise and precise next steps
- Building relationships with frustrated consumers
- Stay calm in stressful scenarios
- Competitive salary
- A bright, modern and exciting workplace with good staff facilities
- Medical plan fully covered
- Life insurance
- Different opportunities for career development
- Annual reward and recognition events
- Holiday pay
- Team and company events