Customer Success Specialist
- София
- Permanent
- Full-time
- Develops strong and effective internal and external relationships
- Key participant in development and submittal of customer quotations for assigned tiers following defined process
- Communicates directly with customers on assigned responsibilities and tasks
- Collaborates on the following activities within the regional sales team related to all accounts: account setup, lead-times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier related items
- Organizes the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty and other customer related issues, escalations and discrepancies
- Acts as a customer advocate by being a liaison between customer and various departments within the organization, and investigating and resolving customer concerns
- A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
- Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
- Strong communication skills; oral, written and presentation
- Strong organization, planning and time management skills to achieve results
- Strong personal and professional ethical values and integrity
- Holds self-accountable to achieving goals and standards
- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
- Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
- IDP (Individual Development Plan): build your career path and grow professionally in every department of the company
- Learning and Development programs, customized trainings, and certification
- Experience in working with various global teams and multicultural environment
- Additional package includes – health and dental care insurance, food vouchers, sport card at a discount
- Free parking & communicative office location next to metro station, bus and tram stops
- Refer a friend program
- Fun activities – cultural events, hiking etc.