Customer Service Associate
- София
- Permanent
- Full-time
- Resolve customer queries via phone, email and chat related to products, promotions and accounts on the platform.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer queries and complaints to provide speedy, appropriate solutions and alternatives.
- Identify and assess customers’ needs to achieve satisfaction.
- Emphasize customer retention and, when needed, proactively contact customers to enhance the brand-to-customer relationship.
- Record all customer interactions accurately and confidentially within the provided systems and external communications.
- Build sustainable relationships through open and interactive communication.
- Are fluent in English.
- Are available to work on shifts, including late hours and night shifts.
- Have excellent communication and multitasking skills.
- Possess strong computer literacy.
- Are a proactive, resourceful problem solver who takes the initiative.
- Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
- Are motivated to achieve preset goals and targets.
- Thrive in a fast-paced environment.
- Exhibit friendliness, empathy, punctuality, and politeness.
- Having previous experience in online customer support.
- Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
- Employees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.
- Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
- Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed, and baby bonuses.