Thinking about moving abroad? With its black sand beaches, hot springs and natural and handmade landmarks, Bulgaria is a beautiful country to live in. We can offer you a position in a people-oriented, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position!Therefore, we are looking for a Contact Centre Agent - Administration for a debt collection company.Responsibilities
To handle dossiers of debtors (people who did not pay their bills from Orange telecom) and prepare writs (degradingness) for bailiffs who are further responsible for collecting the debts
To analyse all the files in the dossier of the debtor, check the history and decide if the writ can be prepared or not
Checking the national register, what is the current status (current address, marital status of de debtor)
Checking the data of the final reminder letter to see if it had been sent to the correct address
Checking the invoices issued by the telecom company and the entire due amount (taking into account additional taxes)
To send writs to bailiffs from respective areas of their jurisdiction (depending on the official address of the debtor)
To do the complete follow-up of the dossier till the moment it is closed (in some cases, extra information is needed from external parties, like OCMW)
To work with multiple systems/ databases and Excel files
To take inbound calls from debtors:
Checking the file number of the debtor to see debts/possible done payments/fase of debts
In case of questions about the repayment plan
To obtain a repayment plan of 6 - 12 months
Noting down the repayment plan in the file
In case of questions related to disputing the repayment plan
Trying to convince the debtor to make a first payment
Referring the debtor via e-mail or sharing to contact the head office by sharing the phone number
Requirements
Fluent in Dutch or Flemish and English
Good educational background
Experience with back office activities, handling contracts and financial documents is an asset
Strong communication skills (oral and written)
Good listener
Contact centre experience is an asset
Skills and Competences
Basic math qualifications
PC skills - Word (templates have been prepared in Word), Excel
Responsibility (self-management skills and self-commitment in order to perform a given task)
Critical thinking (performs the objective analysis and evaluation of an issue in order to form a judgment)
Analytical thinking (relate and compare data from different sources, come to conclusions based on arguments
Continuous learning (eager to acquire knowledge and skills to perform the job more effectively)
Self-confidence (Being confident in one's abilities, qualities, and judgment)
Quality of work (Pays attention to detail while working accurately and systematically. Detects mistakes in own work and takes measures to correct them)
