ASSOCIATE MANAGER
- София
- Permanent
- Full-time
For one of our clients based in Sofia we are currently hiringTeam Lead with German - Order to Cash ActivitiesResponsibilities:
- Lead a team of Analysts and SME's;
- Handle escalation calls if any and be a coach to the team, facilitate trainings and refreshers;
- Be the senior Subject Matter Expert for the team to provide guidance to overall team;
- Be responsible for operational deliverables of the assigned team. Ensure team adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics;
- Identify and lead efforts to execute process improvements and transformation opportunities and drive FMEA's, RCA's;
- Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics);
- Be the client's first level escalation point for any team member's performance or service level gaps.
- Excellent command of both German and English language (written and verbal);
- Prior experience in one of the following activities: Order Management, Master Data Management, Accounts Receivable, Billing, Accounting / Accounts Payable, Logistic Experience;
- Good listening and comprehension abilities;
- Ability to effectively communicate, probe and understand customer issues and provide first call resolution;
- Good interpersonal and issue resolution skills;
- Strong collaboration and coordination skills;
- Should have team handling skills.