Customer Support Specialist with English (ITAD)
- София
- Permanent
- Full-time
Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide
IT sales channel, bringing products and services from technology manufacturers and cloud
providers to business-to-business technology experts. Our market reach, diverse solutions and
services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.About the position:
The ITAD (IT asset disposition) part of the company provides services to support the life cycle of a product - logistics, control and tracking, refurbishment and repair, data destruction and recycling.As an ITAD Customer Support Representative you will be:
- Logging and coordinating the execution of requests for ITAD services
- Making reports on the customers based on the products they have taken and their status
- Handling communication on behalf of supported external and internal partners
- Working Mon-Fri - 10:00-19:00 on a hybrid model
We are looking for someone who has:
- Very good knowledge of English (B2-C1)
- Desire to work in an international company
- Previous experience of working with people
- Customer Support experience (not a must, but an advantage)
- Knowledge of MS Excel (an advantage)
- Competitive salary & Bonus system
- Additional health insurance & life insurance
- Food vouchers & Transport Allowance
- Well-being Program & Multisport card
- Referral and baby bonus
- Paid holiday days increasing in time
- Many trainings, language courses and free access to LinkedIn Learning Platform
- Great career growth and development opportunities
- Hybrid work model
- Impressive parties
- Lots of social events
- A unique open-minded culture
- Trending TikTok and Instagram accounts
- Inspiring leaders