Tech Center Technology Consultant with Italian

Hewlett Packard Enterprise

  • София
  • Permanent
  • Full-time
  • Преди 13 дни
  • Apply easily
За насHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.ОтговорностиJob specifics/responsibilities:Provide expert answers to highly complex technical questions about HPE's product portfolio, particularly those where information is scarce or hard to locate.
Analyze complex technical information and communicate it effectively to diverse audiences.
Engage in technical discussions with requestors and customers, demonstrating clear understanding.
Acquire, maintain, and grow technical knowledge of HPE technologies and solutions, deepening expertise within your specialization.
Understand customer business requirements from a technical perspective and use expertise to propose and configure solutions that help achieve their goals.
Participate in complex architecture, design, and sizing activities by identifying site-specific parameters and constraints affecting the technical solution.
Deliver output within defined SLAs and ensure proper tracking in the ticketing system.
Professionally manage customer expectations and address concerns effectively.
Demonstrate technical competence in communications with customers and partners.
Proactively learn about new products, features, and available resources.
Take on additional responsibilities as you grow into the role (e.g., product lead, coordinator, or other support functions within and outside the team).
Share knowledge and experience with peers.
Train and coach new colleagues.
Carry out administrative activities related to mentioned content of workKey deliverables/accountabilities:Provide technical presales support - from general compatibility checks to in-depth technology consultancy - to HPE Sales and Presales teams, as well as top-selling partners and distributors.
Create Hybrid IT solutions using HPE configuration tools.
Deliver services via email with a strong customer-oriented approach.Изисквания и необходими уменияEducation and professional experience required:Bachelor's degree in engineering or a related technical field, or equivalent IT background.
Strong ability to analyze complex technical information and communicate effectively to diverse audiences.
1-3 years of experience in the technology industry with a focus on technical selling.
Fluent in written and verbal English and Italian.Personal skills and qualities:Strong analytical skills with the ability to identify and solve problems.
Solid technical expertise in assigned area of specialization.
Effective written and verbal communication skills.
Basic project management capabilities.
Good business and financial acumen.
Knowledge of consultative selling techniques, including active listening, framing, whiteboarding, and storytelling.Technical skills:Good knowledge of O365, public AI tools, and basic Windows/Linux administration.
Basic understanding of social media, blogging, and related information-sharing technologies.
Industry certifications based on knowledge or experience are an advantage.Ние Ви предлагаме"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together."

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