Overview:The Role:In this role, you will be part of the People and Culture team consisting of experienced People Partners and People Operations Specialists.As a People & Client Partner at Pwrteams, you will play a key role in ensuring smooth day-to-day service delivery, leading and supporting customer's teams, maintaining team engagement, and keeping clients satisfied. You will support both internal delivery teams and external clients by ensuring high performance, good communication, and early issue resolution.Responsibilities:What you'll do:People & Team Management:
Serve as the main contact person for the customers' team members, offering guidance, motivation, and day-to-day support
Coordinate onboarding of new team members to client projects, ensuring alignment with team dynamics and delivery expectations
Conduct One2One meetings and check-ins in your client teams
Assist the team in resolving blockers with the client and support them in managing work-related or personal challenges
Coordinate unified performance feedback to team members, incorporating input from clients, peers etc.
Coordinate with the customer to implement and track individual growth plans focused on both technical and soft skills and career development
Support team well-being and engagement into company life
Client Operations:
Act as the daily contact for clients and internal teams, ensure smooth delivery on clients requests
Prepare and present budgets, reports and dashboards
Track performance metrics and team engagement
Identify team risks and improvement areas
Monitor KPIs, workload, and team resources, when necessary
Qualifications:What we are looking for:
3+ years of experience in a HR Business Partner role
Local labour legislation knowledge
Experience with reporting tools, budgets and dashboards, attention to details
Proactive Communication: Clear and timely communicator, adaptable to different stakeholders and cultural contexts
Problem-Solving Mindset: Solution-oriented, proactive in identifying and resolving potential issues
Team Collaboration: Effective collaborator across different teams like Finance, Sales, People & Culture
Empathy and Leadership: Strong interpersonal skills to support and motivate team members through challenges
Understanding of Agile workflows, time-tracking tools, and performance management frameworks
Background or familiarity with software development environments is a strong plus
Success Metrics:
High client satisfaction and team engagement (eNPS)
Strong performance and low attrition
Clear, accurate, and timely reporting
Identifying and supporting business growth opportunities
Why work with us:
Great work-life balance
Competitive remuneration package
Exceptional social package & special discounts
Supplemental health & dental care
Team bonding events
Excellent office location & facilities
Relaxing & gaming areas
Free bike parking & showers
More about Pwrteams:Join our fast-growing and diverse team at Pwrteams, where we provide premium IT and engineering nearshore solutions to our global customers. Since 2007, we pursue to become the market leader in assembling cross-border IT and engineering teams for customers. Our operations are strategically positioned within Eastern Europe’s dynamic tech ecosystems, from where we cater the global business landscape.We're at the forefront of travel, media and fintech innovation, healthcare efficiency enhancements, and others. Our goal? To connect interesting customer projects and skilled talent alike. Become a part of our team and take the next step on your personal career journey.How to apply:If you recognize yourself in this role, please send your CV in English.Our team would be excited to get in touch if your skillset and experience match the profile we look for. Of course, all applications will be treated as strictly confidential.#Pwrteamscareers
