Client Experience Consultant - German & English - Hybrid Sofia - regular shifts

Sutherland

  • София
  • Permanent
  • Full-time
  • Преди 1 ден
  • Apply easily
Описание на позициятаSutherland is a global leader in digital transformation and customer experience innovation. As the driving force behind some of the world's most iconic brands, we empower companies across industries-from Technology and Travel to Telecommunications, Banking, and beyond-to deliver transformative experiences at scale.We are currently seeking a German and English speaking Client Experience Consultant to join our team in Sofia and support one of our most vibrant international partners-an iconic and globally celebrated confectionery and food brand.Your Role:As a Client Experience Consultant, you'll be the trusted point of contact for customers, ensuring they receive not just service-but a genuinely positive experience. Your responsibilities will include:
  • Providing timely and empathetic support while resolving customer inquiries with professionalism;
  • Taking ownership of issues, navigating solutions independently while following company policies;
  • Maintaining high-quality service standards across every touchpoint of the customer journey;
  • Handling multiple tasks efficiently in a fast-paced, evolving environment;
  • Proactively following up to ensure resolution and customer satisfaction;
  • Adapting quickly to changes in tools, processes, and team dynamics.
Why Join Us?
  • Fixed working hours - enjoy your weekends off;
  • Highly competitive salary and performance-based bonuses;
  • Comprehensive onboarding and ongoing training programs;
  • Premium benefits package, including:
  • Private health and life insurance;
  • Monthly food vouchers;
  • Internet allowance;
  • Employee recognition & engagement programs;
  • Hybrid work from home and from our modern and collaborative office space in Sofia

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