Airline Customer Support Specialist with English
- София
- Temporary
- Full-time
Sutherland is looking for Customer Support Specialists to join our remote team and support one of the world’s top airlines.This is a great opportunity to work from home, use your English skills daily, and grow your career in the airline and hospitality industry.Job Description:
- Assist passengers primarily via chat and occasionally via phone
- Manage flight bookings, changes, and cancellations
- Provide information on flight schedules, pricing, and services
- Handle customer queries with empathy and professionalism
- Use ticketing systems and internal tools effectively
- Fluent English (B2 level or higher)
- Excellent communication and problem-solving skills
- Previous experience with airline reservation software is an advantage
- Strong attention to detail and customer care orientation
- Ability to work remotely and independently
- Flexibility to work on day/late/night shifts
- Flexibility to work in a dynamic, multicultural environment
- Fully remote position (equipment provided)
- Long-term contract with stability
- 21 paid vacation days
- Health and life insurance
- Food vouchers & travel allowance
- Full-time position with flexible shifts: day, late, and night shifts
- Ongoing training and career growth opportunities
- Friendly, supportive team and employee recognition programs