German Customer Support Agent in Sofia

София
Permanent
Full-time

1 month ago

Reference: COSOAbout Bulgaria:Bulgaria is one hour ahead of German/central European time. Prices in Bulgaria are significantly lower than in Germany, among the lowest in Europe. With 7 million inhabitants and a huge land area, it is easy to find deserted places if you take a drive around the country. The landscape ranges from beautiful strange in the Black Sea, to canon good ski slopes, big cities, mini villages that still offer culture and living conditions as 50-100 years ago. Bulgaria is greatly underestimated, and we want to strike a blow that it is a country in Europe you definitely MUST experience!Your day to day role:You will be responsible for providing support to a wide range of services. As the first point of contact, you will represent the Brand Promise by delivering a low effort experience and driving a complete resolution of the customer’s needs. You will support customers, partners and employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.Essential criteria:

Fluency in written and spoken English and German
Previous customer service experience in a service driven environment
Computer literacy
Excellent soft skills and emotional intelligence
Decisiveness, ability to identify root cause and willingness to go beyond initial symptoms, thinking strategically

What’s in it for you:

To be part of the Gold Award winner company in the category “Employees at the heart of everything” for large companies at the South East Europe customer service awards 2020
Opportunity to develop your career in a global company of over 225,000 employees across more than 40 countries
Free additional medical and dentist insurance
Sports card discount
Corporate discounts and allowances

Please submit your CV and Cover letter in English.If you have any questions, feel free to get in contact with our

Job Squad

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