Customer Service Associate
- София
- Permanent
- Full-time
- Provide exceptional customer support and care to our clients.
- Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions).
- Employ a professional and friendly approach in assisting with queries.
- Be empowered to resolve any customer issue.
- Adhere to our company's procedures and uphold our high standards.
- Achieve predetermined personal and team targets.
- Keep your job knowledge current.
- Are fluent in English, with a preference for British and Irish accents.
- Personal interest in Sports.
- Have experience in online customer support.
- Possess strong computer literacy.
- Excel in communication and multitasking skills.
- Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
- Are motivated to achieve preset goals and targets.
- Have the flexibility to work shifts to accommodate both your personal and professional commitments.
- Having experience in customer support or client-facing roles.
- Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
- Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances.
- Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
- Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed, and baby bonuses.