Position: Junior Technical Customer Support Agent (English)Location: Sofia, Bulgaria OR Plovdiv, BulgariaWork model: hybrid (3 days home, 2 days office work/week)Employment type: Full-timeRemuneration: base salary + performance bonus.DUTIES AND RESPONSIBILITIES:
Ensure high-quality service over the phone in line with company standards
Provide timely feedback to end users after requests or case processing
Actively promote and educate customers about relevant products and services, conducting sales through service when appropriate
Maintain accurate and up-to-date records of all activities and operations in the company database
Use specialized software to provide queries and support for internal work systems.
REQUIREMENTS:
English language proficiency
Excellent communication skills with a helpful and positive attitude
Genuine excitement and motivation to assist customers
Patience, empathy and strong interpersonal skills
Confident in troubleshooting and problem-solving
Ability to work effectively in a dynamic environment and adapt to changing conditions
Strong computer literacy and ability to work with multiple systems
Excellent time management and prioritization skills
Team-oriented mindset and strong collaboration skills
High level of self-discipline, confidentiality and attention to detail
Previous experience in communication or customer service is considered an advantage.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Hybrid working model (2 days in the office per week)
Paid training for 19 workdays (1 month) with working hours MondayFriday, 10 AM - 06:30 PM
Choice in between 4 or 5 day working week (8-hour shifts across 5 workdays per week OR 10-hour shifts across 4 workdays per week, scheduled between 10 AM - 11 PM)
Food vouchers
Rewarding performance bonuses
And many others!!!
To apply for this position and to explore many other exciting opportunities, visit and apply through our career page:
1700 BGN gross + 200 BGN gross monthly (bonus on top of the salary at the employer's discretion) - salary during the probation period
1900 BGN gross + 200 BGN gross monthly (bonus on top of the salary at the employer's discretion) - salary upon passing the probation period
08th Aug / 29 Aug
N/A. Locally based candidates only. No visa support provided in any shape or form
Salary during the training period – 1600 BGN gross + 200 BGN gross monthly bonus on top of the salary at the employer's discretion. Food Vouchers: 60 BGN per month. Performance bonus: up to 600 BGN gross (based on customer satisfaction and productivity). Bonus Sales Through Service: no limit - the higher the value of the service you manage to sell, the higher the bonus you will earn. The average STS amount an advisor earns is 100 BGN Gross/ month and high performers have achieved a monthly payment amount of 1275 BGN Gross. In a scenario of an advisor post probation achieving maximum performance could have monthly on target earning potential of 1875 BGN Gross on top of their base remuneration for a total of 3975 Gross.
