Company DescriptionInteractive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join, it’s your game. So let’s win together.Job DescriptionAs DSAR Analyst you will act as an escalation point for Data Subject Access Requests (DSAR) and privacy-related queries, in adherence with regulatory guidelines and expectations.Main responsibilities:
Undertake DSAR information extraction and any necessary redactions
Ensure the Entain Group’s approach to data subjects' rights (e.g. subject access requests; data erasure or rectification requests) and queries from data subjects are applied correctly
Work within the SLA’s set out by the business, adhering to legal and compliance procedures
Maintain effective record-keeping for all customer contacts to comply with regulatory requirements
Act as a Subject Matter Expert (SME) to ensure that GDPR operational procedures, policies, and regulations are correctly implemented and followed across the business
Keep abreast of all products and tools to ensure all customer queries can be answered effectively and in line with the business strategy
Prioritize and implement appropriate solutions in line with department guidelines
Assist in developing cross-functional working relationships with the aim to improve the customer experience and promote best practice
Embrace and promote a culture of continuous improvement
Occasional responsibilities:
Production of metrics/reporting to support compliance and business objectives
Provide training to new starters within the team
Assist in ensuring the teams processing activities, documented procedures, and training material are all appropriate, effective, up to date and adhered to
Any other relevant tasks that may be identified by the Management Team
QualificationsEssential:
Interest and/or experience with GDPR or other legal matters
Proficiency with using Microsoft Office package
Business level of English
Excellent written communication skills
Ability to work under pressure, manage, and prioritize key tasks with a focus on delivering them within agreed deadlines
An understanding of the importance and impact of legislative requirements
Proven experience of detailed, exploratory, and methodical working practices
Experience of handling sensitive, confidential customer information
Desired:
Experience in Customer Service
Demonstrable experience of managing and responding to a DSAR or similar regulatory query
Competencies:
Must be diligent, reliable, and self-motivated
Must be well-organized and able to produce accurate and detailed information to a very high standard
Ability to deliver results within strict internal and/or legal deadlines
Ability to navigate multiple backoffice systems quickly and efficiently
Ability to work in a team, as well as independently
Additional InformationAt Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.In our Sofia office, you can expect to receive benefits like
Hybrid-working (2 days per week in office)
Personal Medical Insurance
Food Vouchers for 150 BGN per month
Dental Allowance (Up to 200 BGN per year, 100 BGN during probation)
25 days of annual leave
Personal development leave (2 additional days)
Volunteering (2 additional days)
Additional It's Your Game Day off to use in December or January
Multi-Sport Card (Self Contribution)
Free subscription to wellbeing app Unmind
Christmas bonus
Group annual bonus
Sharesave scheme
90 BGN Monthly for transport costs and utilities
Life Insurance
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.#LI-HybridAt Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
