Fitbit Products Support Specialist with Polish and English
- София
- Permanent
- Full-time
- Help our users with any issues they might have via tickets or calls
- Provide solutions to everyday device use questions on a case by case customer-oriented approach
- Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
- Work with a passionate team of customer-friendly colleagues from an international background
- Fluency in Polish language for daily communication with customers
- Good command of English (B1 or similar) for training and internal communication
- Basic understanding of iOS and Android OS use/features
- Demonstrating empathy
- Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player
- Result-oriented with personal performance
- Friendly and outgoing personality
- Looking for a long-term employment
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)Flexible working hours options
- Attractive salary
- Fully paid training
- Stable job and career development opportunities: continuous product support, coaching, and personal skill courses
- Special Discounts and Offers (Food vouchers, Multisport cards)
- Additional health insurance & Transportation allowance
- Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
- Positive international working environment (Relax zones, PlayStation and billiard relax areas)
- Employee referral bonuses & Recognition programs
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