Company DescriptionInteractive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join, it’s your game. So let’s win together.Job DescriptionThe role in a nutshell:This role is all about your contribution to the set-up, implementation, development and monitoring of customer protection and compliance policies. You will have a key function in the satisfactory settlement of complaints within our international Customer Service team. Furthermore, you will provide expertise to other units within the group on topics concerning the following areas:.What you’ll be doing:
Handling and assessment of customer cases falling into customer protection field while contributing to the development of the operative framework
Prevention and settlement of major complaints from customers
Providing consultation and expertise to Customer Services and within the Group on operational matters with legal, regulatory and compliance implications
Contributing to internal and external audits
Contributing to relevant CS and company-wide projects
QualificationsWhat we need from you:
Interest and/or experience in customer protection, legal matters, mediation, risk management, anti-money laundering, compliance or regulatory matters, especially in the same industry, will be considered an asset
High level of English (C1/C2)
Good level in any additional language will be considered a plus
Willingness to work in shifts
Good team player
Analytical mind and critical thinking
Self-motivated, proactive, flexible and stress-resistant personality
Excellent communication, networking, and conflict management skills
High-quality oriented and able to cope with complexity
Desirable:Customer Service experienceAdditional InformationAt Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.In our Sofia office, you can expect to receive benefits like
Hybrid-working (2 days per week in office)
Personal Medical Insurance
Food Vouchers for 150 BGN per month
Dental Allowance (Up to 200 BGN per year, 100 BGN during probation)
25 days of annual leave
Personal development leave (2 additional days)
Volunteering (2 additional days)
Additional It's Your Game Day off to use in December or January
Multi-Sport Card (Self Contribution)
Free subscription to wellbeing app Unmind
Christmas bonus
Group annual bonus
Sharesave scheme
90 BGN Monthly for transport costs and utilities
Life Insurance
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.#LI-HybridAt Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
