Technical Support Assistant with German

Pontica Solutions Ltd.

  • Септември, Област Пазарджик
  • Temporary
  • Full-time
  • Преди 2 дни
**All interviews will be conducted remotely (online or by phone).Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.Explore the retail world of a prominent retail company based in Switzerland, known for its extensive network of supermarkets and hypermarkets. They offer a wide range of products, including groceries, household items, and electronics, all while emphasizing quality, affordability, and sustainability. With a strong commitment to social responsibility, they support local communities and promote environmentally friendly practices.What we are looking for:
  • Strong communication skills in German (C1) and English (C1).
  • Good knowledge of Office 365.
  • A customer-oriented mindset and willingness to assist others.
  • Problem-solving abilities and a proactive attitude.
  • Technical skills are a plus, but not mandatory - we provide full training to ensure your success!
  • Team player with a positive and open-minded approach.
What you would do on this position:
  • Provide first level support for IT systems, assisting with basic hardware, software, and network issues.
  • Troubleshoot Point of Sale (POS) and logistics system challenges with guidance from senior staff.
  • Help manage user accounts and permissions.
  • Support simple technical queries and escalate more complex cases when necessary.
  • Log incidents and follow up using ticketing systems.
  • Communicate solutions effectively to users and provide excellent customer service.
Why join us?
  • Gain valuable skills in IT and customer service with hands-on experience.
  • Be part of a supportive and innovative team environment.
  • An attractive remuneration. Referral bonuses.
  • Fixed working hours.
  • Additional health insurance and other social benefits. Exclusive discounts & offers. Digital food vouchers.
  • Open-minded management team promoting innovation, and personal and professional development.
  • Permanent employment; full-time.
Ready to kickstart your IT career? Apply now and become part of a dynamic team where your growth and development matter!

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