Bilingual HR Support Representative (German and English)

Sutherland

  • София
  • Permanent
  • Full-time
  • Преди 21 дни
Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job Description:Join Sutherland – Where Your Career Takes Off!Sutherland has been a global leader in Customer Experience Management (CXM) for over 37 years, delivering cutting-edge automation and innovative solutions to enhance customer service worldwide.With operations in 60 global locations—and a strong presence in Bulgaria since 2008—our team of over 2,000 professionals supports clients in 17 languages, working from our offices in Sofia, Varna, Burgas, or remotely.We are currently seeking a Bilingual HR Support Representative with proficiency in German and English to join our dynamic team.Role Overview – Bilingual HR Support Representative (German & English)As a Bilingual HR Support Representative, you’ll be at the heart of our employee services, providing support on HR-related topics and ensuring smooth internal operations.Your Responsibilities:
  • Respond promptly to HR-related inquiries via phone and email.
  • Log and manage queries using internal ticketing systems.
  • Provide information and clarification on HR policies, benefits, procedures, and more.
  • Maintain high standards of service quality, professionalism, and confidentiality.
  • Resolve queries effectively, taking ownership of individual performance metrics
Qualifications:What You Bring:
  • Fluency in German (B2 level or higher).
  • Fluency in English (B2 level or higher).
  • Strong attention to detail and excellent interpersonal communication skills.
  • Solid problem-solving and decision-making abilities.
  • Ability to handle sensitive and confidential information with discretion.
  • Adaptability in a fast-paced, constantly evolving environment.
Additional Information:What We Offer:
  • Remote / home-office option with full equipment provided
  • Long-term contract with job security
  • 21 paid vacation days per year
  • Health and life insurance
  • Travel allowance and food vouchers
  • Full-time, 8-hour day shifts
  • Ongoing training and development
Additional information:
  • Fully digital onboarding with eSignature processes.
  • 24/7 Employee Assistance Program for psychological support.
  • Access to exclusive deals via our Employee Discounts Card.
  • Attractive Referral Bonus Program.
  • Recognition and Rewards Programs to celebrate your success.
  • Multisport card for fitness and wellness.
  • Ongoing learning and development opportunities through in-house training and certifications.
  • Regular employee engagement and wellness events.
  • Special gifts for life events such as childbirth or adoption.
  • Opportunities to participate in CSR initiatives and team-building activities.
  • Exposure to international business practices and global industry standards.

Sutherland